POD and document handoff

Keep completion evidence connected to the correct load.

A clean handoff preserves the accepted shipment reference, readable document details, delivery context, and any exception that still needs review.

Before sharing a POD

Confirm identity, readability, and context.

Available POD and related documents should support the accepted shipment record. A container number alone is not enough to establish that connection.

Use the shipment or load reference for the accepted move. Add the container number and customer reference as supporting identifiers.

Check when available

Confirm that the available pages are legible and that signatures, dates, quantities, or exception notes are not cut off.

Check when available

Note the pickup and delivery context, who supplied the document, and when it became available for the agreed handoff.

Check when available

If a page, signature, date, or shipment reference is missing, identify the gap for follow-up instead of treating the document as complete.

Check when available

Question about an existing shipment?

Include the accepted shipment or load reference, document type, relevant date, and the exact page or detail that needs follow-up.